To start the return process for your order, please enter your email address and the order number below.
How do I return an item?
1. Enter your email address and order number in the fields above and click Start.
2. Follow the onscreen instructions and select the item(s) you want to return.
3. You will receive a confirmation email with the shipping guidelines once the return request is approved.
4. Returned tems must be received by us within 14 days of return approval. Any items sent after that time period will be marked "Return to Sender" and sent back to you and no refund issued.
What items are returnable?
We only accept returns on items that are still in brand new condition. Worn, damaged, or opened items may not be returned. If it had tags attached, it must still have them attached. If it was inside packaging, the packaging must not have been opened. If the item has been opened or used, we cannot accept a return for it.
What items are not retunable?
Food items are ineligible for returns.
FigPins are ineligible for returns.
I received an incorrect item, what do I do?
We strive to make sure all orders are 100% correct, but we are human and sometimes we make mistakes. If you receive the wrong item(s), please let us know and we'll get it fixed ASAP. You can contact us at email@example.com to let us know about the incorrect item.
Are there any charges for a return?
The original shipping fees are non-refundable. If you purchased shipping insurance on your package, that is also non-refundable.
Buyers are responsible for return shipping charges.
How soon will I be refunded?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Refunds will be rejected if the item is not in its original condition, if pieces are missing from the item or if something other than the item purchased is returned.
If the return has been rejected, we will send the item(s) back to you at your cost.
For approved refunds, a credit will automatically be applied to your original method of payment, within a certain amount of days. This amount of time can vary depending on your credit card provider/bank.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.