Yes. Everything that is sold on our website is purchased directly at a Walt Disney World gift shop. We shop for products at all four theme parks, Disney Springs and resort gift shops. Every single item is a 100% authentic Disney product.
Some restrictions Disney put in place due to COVID-19 are still in effect making purchasing some items very difficult.
For example, security still will not let us into the resorts to shop at the gift shops. We do use the monorail to get into those resorts and the Skyliner as well, but we're not able to do that more than once a week.
Disney is keeping their Park Reservation system for the foreseeable future, so we're mostly stuck visiting one park per day and Disney Springs. As of the time of this writing, park hopping doesn't start until 2 pm which is a little too late for us to be able to utilize.
If there's an item that you're interested in, just email us on the Contact Us page and let us know. It may take us longer to get than it would have in years past, but we will do what we can.
If the tracking for your order shows that it was delivered, but you didn't receive your item, the first thing to do is check your shipping address. Make sure that it was entered correctly when you placed your order. If there were errors in your address, the USPS will deliver the package back to us.
If your address is correct, you'll need to contact your local post office and have them verify that they delivered your package to your address. Sometimes they mess up and deliver a package to an incorrect address. They have GPS tracking in their scanning devices and can tell where they delivered the packages, so they'll be able to verify where it was delivered.
If they delivered it to an incorrect address, they will need to locate it and get it back to you.
Unfortunately, we're not able to replace or refund orders that the USPS verifies were delivered to the correct address.
If you discover that you accidentally entered your shipping address incorrectly, let us know as soon as possible. If your order hasn't shipped yet, we can change the address for you.
If your order has already shipped and the USPS is unable to deliver the package, they will return the package back to us. If you'd like to have us resend the package, we'll have to send an invoice for the shipping cost again before we can send it back out.
If you'd rather just receive a refund instead of having the package shipped out again, just let us know and we'll send a refund for the product price. We're not able to refund the shipping cost. Unfortunately, the USPS won't send refunds for postage even if the package was undeliverable because of the address.
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