If the tracking for your order shows that it was delivered, but you didn't receive your item, the first thing to do is check your shipping address. Make sure that it was entered correctly when you placed your order. If there were errors in your address, the USPS will deliver the package back to us.
If your address is correct, you'll need to contact your local post office and have them verify that they delivered your package to your address. Sometimes they mess up and deliver a package to an incorrect address. They have GPS tracking in their scanning devices and can tell where they delivered the packages, so they'll be able to verify where it was delivered.
If they delivered it to an incorrect address, they will need to locate it and get it back to you.
Unfortunately, we're not able to replace or refund orders that the USPS verifies were delivered to the correct address.