Yes. Everything that is sold on our website is purchased directly at a Walt Disney World gift shop. We shop for products at all four theme parks, Disney Springs and resort gift shops. Every single item is a 100% authentic Disney product.
Due to all of the restrictions in place due to COVID-19, we've had to stop offering to purchase items at the parks that aren't listed on our website already. It is very difficult to shop for items without being able to park hop or visit the resorts.
It is also very difficult to shop for items at Epcot for example, since it opens so late in the day. We have to be able to get our shopping done early in the morning so we're able to get the items back to our office to be shipped out as quickly as possible.
If the tracking for your order shows that it was delivered, but you didn't receive your item, the first thing to do is check your shipping address. Make sure that it was entered correctly when you placed your order. If there were errors in your address, the USPS will deliver the package back to us.
If your address is correct, you'll need to contact your local post office and have them verify that they delivered your package to your address. Sometimes they mess up and deliver a package to an incorrect address. They have GPS tracking in their scanning devices and can tell where they delivered the packages, so they'll be able to verify where it was delivered.
If they delivered it to an incorrect address, they will need to locate it and get it back to you.
Unfortunately, we're not able to replace or refund orders that the USPS verifies were delivered to the correct address.
If you discover that you accidentally entered your shipping address incorrectly, let us know as soon as possible. If your order hasn't shipped yet, we can change the address for you.
If your order has already shipped and the USPS is unable to deliver the package, they will return the package back to us. If you'd like to have us resend the package, we'll have to send an invoice for the shipping cost again before we can send it back out.
If you'd rather just receive a refund instead of having the package shipped out again, just let us know and we'll send a refund for the product price. We're not able to refund the shipping cost. Unfortunately, the USPS won't send refunds for postage even if the package was undeliverable because of the address.
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