We are a family owned and operated business and aren't affiliated with Disney in any way. We aren't able to offer customer service for items purchased at Disney Stores, ShopDisney.com or for items you purchased yourself at the theme parks.
If you are contacting us because you'd like to make a return, please visit this page: https://mdscollectibles.com/a/returns
353 Honeybee Lane
Polk City, FL 33868
We've answered a lot of common questions that we receive on our FAQs page. You can check that out here: https://mdscollectibles.com/apps/help-center