**If you're contacting us about a package that we've shipped that hasn't been delivered yet, it might be faster to contact your local post office. The USPS is experiencing delays because of the huge volumes of packages being sent this year, on top of employee shortages caused by COVID-19. You can also open a support ticket with the USPS here: https://www.usps.com/help/contact-us.htm This is what we always do and it normally takes them 48 hours to get back to us.**
We are a family owned and operated business and aren't affiliated with Disney in any way. We aren't able to offer customer service for items purchased at Disney Stores, ShopDisney.com or for items you purchased yourself at the theme parks.
If you are contacting us because you'd like to make a return, please review our Returns Policy page first.
353 Honeybee Lane
Polk City, FL 33868
Due to time constraints and the large number of emails we receive daily, if your question has been addressed in our Frequently Asked Questions section, we will not be able to respond to your email.
Here is the link to our Frequently Asked Questions page: