Returns and Cancellations
If you’d like to cancel your order before it ships out, you can contact us and let us know. Please include your order number with your email. If you change your mind after the order has shipped, when the USPS delivers the package just write "Return to Sender" on it and give it back to the USPS. They'll deliver the item back to us.
Returns and Exchanges:
Our returns window lasts 14 days. If 14 days have gone by since your order was delivered, unfortunately we can’t offer you a refund or exchange.
Buyers are responsible for return shipping costs. The original shipping fee for the transaction will not be refunded. If you purchased shipping insurance for your order, that fee is non-refundable as well.
To be eligible for a return, your item must still be in unused/unopened condition. If it had tags attached, it must still have them attached. If it was inside packaging, the packaging must not have been opened. If the item has been opened or used, we cannot accept a return for it.
Any item not in its original condition or that is damaged or missing parts for reasons not due to our error are not eligible to be returned.
We do not offer partial refunds on any items.
Before returning any item(s), please email us and let us know that you'd like to make a return. You can email us at firstname.lastname@example.org. Please include your order number in the email.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Refunds will be rejected if the item is not in its original condition, if pieces are missing from the item or if something other than the item purchased is returned.
If the return has been rejected, we will send the item(s) back to you at your cost.
For approved refunds, a credit will automatically be applied to your original method of payment, within a certain amount of days. This amount of time can vary depending on your credit card provider/bank.
Late or missing refunds:
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
To return your product, please contact us. Please include the order number with your request.
You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs from the order are non-refundable.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We can't guarantee that we will receive your returned item.